Cot Help Desk

Cot offers technical guidance and information to assist your agency in complying with meeting protocols for novel coronavirus covid 19.

Cot help desk.

719 w 3rd st dorris ca 96023 ph. Submit a service request online or call 301 496 4357. All reported inquiries requests and incidents are tracked through completion in our help desk system called bmc footprints. Work with groups external to the help desk to ensure a timely and effective hand off of triaged calls participate in an on call rotation act as a liaison between the help desk and other teams cover and maintain network operations and perform monitoring point person for help desk working with the supervisor helping to address issues.

The help desk is staffed with technology professionals whose primary goal is to provide answers and resolutions in a timely manner. Visit askit the self service knowledge base available to nih staff. Askit is our self service knowledge base. The it help desk support staff installs configures and tests maintains monitors and troubleshoots end user workstations and related hardware and software in order to deliver required desktop service levels.

Field and central office employees should use the help desk to report problems with their pc s i e. Contact the commonwealth service desk with all requests for services. First time users will need to call us to get your secret code. The csd aims to assist you with all of your technology needs.

The commonwealth service desk csd is the first point of contact for all statewide customers who use the commonwealth of kentucky s it infrastructure shared services. Sign up or log in to e billing. Hardware software and password problems issues that cannot be resolved remotely by help desk or central office it staff will be referred to regional pomeroy technical staff for resolution at the field employee s location.